Recommendation data
Destination, trip length and expected data usage entered into the DALO recommendation engine.
Privacy at DALO
Clear information about your data
This policy explains how DALO ESIM SOLUTIONS LLC handles personal information when you browse, request a recommendation, purchase an eSIM, create an account or contact support.
Last updated: 28 July 2026
Data controller
DALO ESIM SOLUTIONS LLC
16192 Coastal HighwayLewes, Delaware 19958
United States
Delaware File Number: 7164048
Registered Agent: Harvard Business Services, Inc.
Contacting DALO about privacy
Until the final DALO domain email is activated, privacy requests can be submitted through the contact form. Include “Privacy request” and the email address connected to your account or order. A direct privacy email address will be added before the public production launch.
Submit a privacy requestInformation DALO handles
Data categories
Account and contact data
Email address, encrypted password information, account status, session records and messages sent to support.
Order and eSIM data
Selected plan, price, currency, order status, provider references, ICCID, activation details, installation links, usage information and expiry information where available.
Payment information
Payment status, Stripe checkout references and transaction identifiers. DALO does not receive or store complete card numbers.
Technical and consent data
Security logs, browser session references, consent choices and, where permitted, product views, checkout events and campaign references.
Support information
Device model, destination, screenshots and other information voluntarily supplied to investigate installation, connectivity or refund requests.
Why information is used
The applicable legal basis may depend on where you live and the service you request.
| Purpose | Legal basis |
|---|---|
| Provide recommendations and requested website functions | Performance of requested services and legitimate interests in operating DALO |
| Process payment, fulfil orders and deliver eSIM details | Performance of a contract |
| Maintain customer accounts and provide support | Performance of a contract and legitimate interests in customer service |
| Prevent fraud, protect accounts and maintain service security | Legitimate interests and, where applicable, legal obligations |
| Maintain accounting, transaction and compliance records | Legal obligations |
| Measure product interest and the customer journey | Consent |
| Campaign attribution and optional marketing follow-up | Consent |
Service providers and recipients
DALO shares information only where needed with providers supporting hosting, payment processing, transactional email, customer support and eSIM fulfilment. Stripe processes payment information, Resend supports email delivery, and the eSIM fulfilment provider receives the order details needed to issue and manage the purchased service. These providers may process information only for their assigned role and applicable legal duties.
International data transfers
DALO ESIM SOLUTIONS LLC is established in the United States and serves international travelers. Information may therefore be processed in the United States and other countries where service providers operate. Where transfer rules require safeguards, DALO will rely on an applicable legal mechanism such as contractual protections.
Retention
DALO keeps information only for as long as needed for the purpose collected, including account access, order fulfilment, support, fraud prevention and legal recordkeeping. Consent choices are stored for 180 days and customer sessions for up to 30 days. Transaction records may be retained longer where accounting, tax, dispute or legal obligations require it. A detailed operational deletion schedule will be finalised before production launch.
Security
DALO uses measures intended to protect personal information, including restricted administration access, encrypted transport in production, HTTP-only session cookies and password hashing. No online service can guarantee absolute security, so suspected account or order misuse should be reported promptly.
Automated recommendations
The DALO quiz uses destination, trip length and expected usage to rank available eSIM products. This recommendation helps simplify product selection. It does not make a decision that produces legal or similarly significant effects, and customers can review the plan before payment.
Children
DALO is intended for people arranging travel connectivity and is not directed to children. DALO does not knowingly seek to collect personal information from children through optional analytics or marketing activities.
Your privacy rights
Access, correction and control
Depending on your location, you may have rights to request access, correction, deletion, restriction, objection or portability of personal information. Where processing is based on consent, consent may be withdrawn at any time without affecting earlier processing. You may also have the right to complain to the competent data protection authority in your country.
Changes to this policy
This policy may be updated when DALO changes providers, introduces new measurement tools, changes retention periods or launches the final production domain. The date at the top will identify the most recent version. Material changes affecting consent will be reflected in the DALO privacy controls.