Understand your eSIM before you travel.

DALO uses your destination, trip length and expected data use to identify a suitable plan. You can review the data allowance, validity and complete price before checkout.

Light use such as maps, messaging and email needs less data than video, hotspot use or remote work. Choose the usage profile closest to your habits and consider an upgrade if you want more room.

Some plans cover one destination and others cover a region. Always check the countries listed in the package details before payment, especially for a multi-country trip.

Use DALO's compatibility check as a helpful first indication, then confirm eSIM support in your phone settings or with the manufacturer. Your device must also be carrier-unlocked.

No. Browser detection can identify a device family but not every exact model, regional variation or carrier lock. The final check should always be made on the device itself.

Most modern dual-SIM phones let you keep your normal SIM active while the DALO eSIM provides mobile data. Your home carrier may still charge for calls, messages or roaming on your regular SIM.

Install before departure while you have reliable Wi-Fi, but follow the plan's activation instructions carefully. Some plans begin when installed and others begin when they first connect to a supported network.

After successful delivery, the QR code and available installation options are sent by email and stored with the order in your DALO account.

Yes. Your phone needs a stable internet connection to download the eSIM profile. Wi-Fi is recommended during installation.

Most travel eSIMs offered through DALO are data-only. Use internet-based services for calls and messages unless the selected package explicitly states otherwise.

Hotspot availability can depend on the selected package, device and network. Check the package details before checkout if connecting a laptop or another traveller is important to you.

Set the DALO eSIM as your mobile-data line and disable data roaming for your home SIM. Your regular carrier's terms still apply to calls, texts and any traffic sent through that line.

Delivery is digital and normally begins after successful payment and provider fulfilment. If delivery is delayed, check your spam folder and then contact DALO support with your order number.

You can complete the purchase flow with your email address. Creating or accessing your DALO account makes it easier to find installation details, order status and available usage information later.

Your DALO order number identifies the purchase. The ICCID identifies the individual eSIM profile. Keep both available because support may request them to investigate delivery, installation or usage questions.

No. Complete card details are entered and processed by Stripe. DALO stores the order and payment status information needed for delivery, account access and customer support.

Available payment documentation is provided through the checkout and order flow. Enter accurate billing information when it is requested so the document can reflect the correct customer details.

Refund eligibility depends on the order status, whether the eSIM has been delivered, installed or used, and the reason for the request. Review the Refund Policy and contact support before deleting the eSIM from your device.